If your withdrawal request was declined, this could be down to one of a few reasons outlined below. Your funds are then automatically returned to your casino player account balance for you to try to withdraw again.
1 - Card withdrawal failed
If you’ve tried to withdraw to your card and received an error message, this may occur if the card provider or your bank cannot accept funds being sent back to that card. This happens with some Mastercard and Visa credit cards. If this has happened, contact us and we can help you to arrange another method to withdraw your funds.
Please check if payments & withdrawals via credit & debit cards are available in your country.
2 - Bank transfer withdrawal failed
If you’ve had a withdrawal request to a bank account declined, this may be because:
- The bank details have not been entered correctly.
- You are withdrawing to a Bank Account that isn't in your name. The name on the bank account must match the name on your Supremo account. You should receive an email once the funds have been returned to your Supremo account, at which point they can be withdrawn to an account which is in your name, provided there are no other reasons preventing you from withdrawing.
Please check if payments & withdrawals via bank transfer are available in your country.